RETURN & REFUND POLICY

Effective Date: June 12, 2026

Website: https://thanepoclothing.shop/

1. OUR 60-DAY SATISFACTION GUARANTEE

At Thanepoclothing (https://thanepoclothing.shop/), under the leadership of DANIEL BENJAMIN SALM, we stand firmly behind the design integrity, craftsmanship, and production quality of our merchandise. We understand that shopping online for custom apparel and lifestyle accessories—including our custom insulated Thermos flasks, premium comfort Slides, and structured Hats—requires trust.

To provide you with total peace of mind, we offer an extended 60-day return window. You have exactly 60 calendar days from the specific date your package was marked as “Delivered” by the logistics carrier (USPS, UPS, or FedEx) to initiate a request for a full refund or an item exchange. If 60 calendar days have elapsed since your recorded delivery date, we unfortunately cannot approve a refund, store credit, or product replacement.

2. RETURN ELIGIBILITY AND MATERIAL CONDITIONS

To protect our production systems and maintain health and safety standards, all returned packages undergo physical evaluation upon arrival at our warehouse. To qualify for a successful refund, your item must meet the following baseline conditions:

• The product must be entirely unused, unwashed, unworn, and free from any signs of altering, stains, or synthetic odors.
• The item must remain securely housed within its original factory packaging with all internal protective wraps, documentation inserts, and product tags fully intact.
• You must present a clear proof of purchase, such as your original website order number or the digital invoice confirmation issued to your email address during checkout.

3. ZERO RETURN COSTS FRAMEWORK (FREE SHIPPING & NO FEES)

We believe that returning an item should be just as effortless and risk-free as buying it. We have structured our legal operations to remove any financial friction or penalty from our customers during the return cycle.

3.1 100% Free Return Shipping

Unlike other retailers who deduct return carriage costs from your final credit, Thanepoclothing covers the complete cost of return transportation. If your return request is validated by our customer care team, we will generate and email you a pre-paid domestic shipping label via USPS, UPS, or FedEx. You do not have to pay out-of-pocket for return postage.

3.2 Absolute Zero Fee Guarantee

• Restocking Fees: We charge absolutely nothing ($0.00) to reintegrate products into our logistics loop.
• Processing Fees: There are no handling, administrative, or transaction fees deducted from your money.
• Final Credit: You will receive a refund equal to 100% of the original purchase amount you paid at checkout.

4. STEP-BY-STEP RETURN PROCESS

To guarantee that your return is tracked securely and processed with zero delays, you must strictly adhere to the following execution sequence. Please do not send parcels back to our physical corporate office or to the address printed on your original parcel box without obtaining prior authorization.

1. Submit a Digital Request: Send a direct email to our customer support desk at support@thanepoclothing.shop using the email address associated with the transaction. State your official order number and briefly specify your reason for return.
2. Receive Pre-Paid Documentation: Within 24 business hours, our support office will review your request and send you a digital pre-paid shipping label alongside a Return Merchandise Authorization (RMA) voucher.
3. Package the Merchandise: Securely place your unwashed Thermos, Slides, or Hats into their original packaging. Enclose the RMA voucher inside the package, print the provided pre-paid shipping label, and attach it firmly to the exterior of the box.
4. Carrier Handoff: Drop off the packaged item at the nearest designated facility of the assigned logistics carrier (USPS, UPS, or FedEx). Obtain a physical receipt from the counter clerk to validate that the tracking number has entered the carrier’s active shipping network.

5. SEVEN-DAY REFUND DISBURSEMENT TIMELINE

Once your package is safely delivered back to our facilities, it enters our automated checking and financial ledger queue.

5.1 Quality Inspection Window

Our dedicated warehouse inspection team will unbox, verify, and document the physical condition of the item within 2 business days of receiving the package. We will immediately dispatch a formal email notification confirming that your returned item has arrived safely and stating whether your return has been approved or declined based on the physical parameters established in Section 2.

5.2 Financial Processing Window

Following formal approval, your financial refund will be executed immediately. The full purchase amount will be credited back to your original source of payment (Credit Card, Debit Card, PayPal, or Google Pay).

Our system guarantees that this transaction will be completed on our financial infrastructure within 7 business days.

Please note that while our processing is finalized inside this 7-day window, individual banking institutions and credit card companies may require an additional 2 to 4 business days to post the cleared funds to your public account balance. These minor delays are entirely governed by your bank’s transactional guidelines.

6. DISPUTED OR COMPROMISED DELIVERIES

6.1 Manufacturing Faults and Shipping Damages

If your order arrives containing visible manufacturing imperfections, physical cracks in your Thermos, structurally warped Slides, or incorrect design prints on your Hats, please flag this error immediately. Email support@thanepoclothing.shop with your order number and upload high-resolution photos of the defect. Defective or incorrect shipments are prioritized instantly for rapid item exchange or an expedited refund.

6.2 Late or Missing Refunds Protocol

If you have received an email from us confirming the successful execution of your refund, but you cannot locate the balance on your financial records after 7 full business days, please complete these steps:

• Contact your bank or credit card company directly and inquire if there is an active pending incoming credit attached to your account profile.
• If your banking operator verifies that no transactions are currently processing, reach back out to our operations team at support@thanepoclothing.shop. We will immediately track our payment gateway logs to provide you with the exact transaction reference codes to assist your bank in manually finding the payment.

7. CORPORATE CONTACT DATA

Our team is dedicated to providing swift, clear communication throughout your fulfillment, return, and refund lifecycle. If you need any assistance or have questions regarding these legal terms, please reach out to us during our regular operating windows: