How long does shipping take?

Orders are processed within 1–2 business days. After processing, delivery typically takes 2–6 business days. Estimated total delivery time is 3–8 business days.

Where do you ship?

We currently ship to addresses within the United States only.

How much does shipping cost?

We charge a flat shipping fee of $6.99 USD per order. Shipping costs are displayed during checkout before payment.

Can I cancel or change my order?

Yes. You may request to cancel or modify your order within 2 hours of placing it. After production begins, changes or cancellations may no longer be possible.

How do I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take 24–48 hours to become available.

What is your return policy?

Eligible items may be returned within 60 calendar days of delivery. Returned products must be unused, in their original condition, and include the original packaging and proof of purchase.

Please see our Return & Refund Policy for complete details.

When will I receive my refund?

Approved refunds are processed to the original payment method within 7 business days after your returned item has been inspected and approved.

What payment methods do you accept?

We accept PayPal and major credit and debit cards supported during checkout, including Visa, Mastercard, American Express, Discover, and JCB.

Available payment options are displayed at checkout before you complete your purchase. All payments are processed securely through our payment provider.

How can I contact customer support?

If you need assistance, please contact us using the information below.

Business Name: Thanepoclothing

Address: 7 Butternut Pl, Stamford, CT 06903-3829, United States

Email:
support@thanepoclothing.shop

Business Hours: Monday–Saturday, 8:00 AM – 7:00 PM ET